Our AI follow-up system responds to new leads instantly, reactivates old leads, follows up automatically, and books qualified patients into your calendar.
Vs. waiting 30 minutes. The same leads are also 21x more likely to actually qualify.
Leads contacted within 1 hour are ~7x more likely to qualify than ones contacted after 60 minutes — and ~60x more likely than leads left for 24+ hours.
And 85% of callers who don't reach a live person never call back — they call the next clinic on their list instead.
Patients say they expect a reply within 10 minutes of reaching out.
None of this is a lead-quality or ad-spend problem — it's a speed and consistency problem. Hitting a 5-minute window on every new lead, every missed call, and every old lead sitting in your database isn't realistic for a front desk that's also checking patients in and answering the phone. That's the gap this system is built to close.
We connect Loopback to your existing leads, CRM and calendar.
AI starts conversations with old and new leads and follows up automatically.
Qualified patients are booked directly into your calendar.
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This is a simple estimate based on the numbers above — not a guarantee.
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The AI responds to what the person actually says instead of sending a generic blast — it's built to read like a helpful team member, not a script. If someone gets short, says they're not interested, or asks to stop, it backs off and every message includes a clear way to opt out.
Leads are only messaged if they opted in when they submitted their information, and every message includes an opt-out, in line with standard SMS consent rules (TCPA). The AI is scoped to scheduling and qualification only — it doesn't handle clinical conversations or PHI.
It's deliberately kept out of clinical territory. Its only job is to find out if someone's still interested, answer basic logistics, and get them on the calendar. Anything about treatment, dosing, or medical specifics gets deferred to your team on the actual call — the AI doesn't attempt to answer those.
No — it takes the repetitive part of the job off their plate: chasing cold and new leads for a reply. Your staff spend their time with people who are already on the calendar instead of working a spreadsheet of maybes.
Most CRMs automate sending messages, but someone still has to write them, and once a lead replies with a real question the automation stops and a human has to take over. This has the actual back-and-forth conversation, handles replies, and keeps following up until the lead books or clearly says no.
It stays in your CRM and calendar, not locked inside a separate tool. If you ever stop, you keep the leads, the conversation history, and the appointments that were booked.